Welcome to the Online Help Desk.
Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below for complete information.
-PAYMENT-
- Payment options
- Paypal
- Sales Tax
-SHIPPING-
- Item Availability
- Shipping Methods and costs
- Tracking Your Order
-YOUR ORDER-
- Order Confirmation
- Shipment confirmation
- Delivery of Your Items
- Cancellations
-RETURNS-
- RETURN POLICY
- Freight Damage
-PAYMENT-
Payment Options:
We accept Visa, Mastercard, Discover and Paypal . You can use American Express through Paypal.
PayPal:
PayPal is an alternate method for purchasing your order on homedecorarts.com. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information Your credit card and bank numbers are never seen by the seller or merchant.
Sales Tax:
One of the best things about buying through Home Decor Arts is that we do not have to charge sales tax, with one notable exception: orders shipping to destinations in the state of Texas will be subject to a 8.25% sales tax.
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-SHIPPING-
Item Availability:
Due to limited availability and demand, prices are subject to change, and some pieces may not be available. We apologize for this situation and will notify you via email that your order/item has been cancelled. Please check back on our website soon, as our inventory is frequently updated and new products are added all the time.
Please note: estimated shipment times specify when a product is expected to leave the warehouse, not when the product will arrive at its final shipping destination. After your order leaves the warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Orders for Multiple Items
Home Decor Arts ships items from multiple distribution points; therefore you may receive more than one delivery if you purchase several items. You may also receive some of your order a day or two before you receive the rest of your order depending on what distribution center ships your product.
Shipping Methods and costs:
When you place an order from "Home Decor Arts, we will estimate shipping costs for you based on the shipping options you choose and the weight/dimensions of the item(s).
We use a variety of carriers including UPS, FedEx, US Priority Mail, and common carrier for each shipping option. Orders are shipped via the best method available depending on the weight, value, contents, and delivery location. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
Since our items come from different vendors, shipping times will defer from item to item. Shipping details are listed on each individual item page. Please refer to the specific item page for detailed information. If you purchase items from more than one manufacturer, you will receive more than one delivery, possibly on different dates and/or times.
Our furniture ships using different methods. Shipping method will depend on the vendor of the item purchased.
Most of the furniture we sell are simply too big or too heavy for a regular Parcel Services to handle. A trucking company (or commonly known as a common carrier) is the delivery method of choice for the furniture industry. The carriers will only unload the furniture to the curbside. They will only deliver by appointment. Please make sure that you have adequate help to move the furniture. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. If this is a service that you may require, please contact us for information.
At this time we only ship to the 48 states in the Continental USA. However, depending on the items that you'd like to purchase and your location, we might be able to arrange something. Please contact us via email for information.
Some items may be shipped to P.O Boxes and APO/FPO addresses via USPS Priority Service, but some restrictions apply. Items that ship via UPS or any other method besides USPS Priority mail, will not ship to P.O Boxes or APO/FPO addresses.
In-Stock Items
Most orders for in-stock items begin the order process as soon as your online purchase is completed. Your in-stock item will be shipped once the item is located, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.
Free Shipping
Free shipping applies to select items at homedecorarts.com as indicated on the product description page. Look for the "free shipping" text on qualifying items. Free shipping offer valid for standard shipping only to orders shipping within the 48 contiguous United States.
If an item qualifies for FREE SHIPPING but your order also contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
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-YOUR ORDER-
Order Confirmation:
After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will contain your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
Shipping Confirmation:
You will receive a shipping notification email with your tracking number when your order ships so that you can track it on its way to you.
(except on USPS and Common Carrier deliveries)
Delivery of your item(s):
The delivery date of your order depends on when the order leaves our warehouse, the destination address for the item, and the shipping method.
Items are only shipped during regular business days, which are Monday-Friday, excluding federal holidays within the United States.
Order Cancellation:
Cancellations
We go out of our way to ship as quickly as possible and will make every attempt to cancel your order. However, many of our products ship direct from the manufacturer to you.
In the event that you would like to cancel your order, we will need to confirm with the individual manufacturer that your order has not been shipped. Once we have confirmation that your order has been cancelled, we will credit your original credit card.
Requests to cancel your order can be accepted by emailing customerservice@homedecorarts.com.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicabl return fees - including restocking, cancellation and other applicable fees.
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-RETURNS-
Return Policy:
We guarantee our products. If you are not satisfied with your purchase, we will exchange or refund your money. If you want to return an item, you have 10 days to contact us about your intent to return. Please return items via insured mail, as we will not give refunds for items damaged during return shipping. Items (if boxed) must be returned in the original box and packing material. Please do not destroy boxes when opening. Items must be in sellable condition for a credit to be issued. There is a 20% restocking fee (less shipping and handling) on all items. Please note that we do not profit from return products. The shipping charges are the actual shipping cost charged by the shipping company and the restocking fees are charged by the manufacturer.
Freight Damage:
Upon arrival of your merchandise (especially furniture & Sculptures) PLEASE always inspect the packaging for any signs of damages and report them on the bill of lading at the time of delivery. This will ease the claim process with the freight company in regards to the damaged shipment. We ask that you inspect your merchandise promptly upon receipt of goods and report any damages or discrepancies to Home Decor Arts within within 3 days of receipt of merchandise. Any damages reported after 3 days will not be processed.
If you have a damaged item, please contact your customer service representative by utilizing the contact us page to send us an email in regards to your situation. Your customer service rep will issue a (RMA# Return Material Authorization Number) and our damages/claims department will arrange for the damaged merchandise to be picked up and returned to our warehouse. It is important for you to keep the original packaging that the item was shipped in whenever possible use the original packaging to re-pack the damaged item for pick-up. Home Decor Arts will ship out a replacement for the damaged item as soon as it becomes available.
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