Return policy

We guarantee our products. If you are not satisfied with your purchase, we will exchange or refund your money. If you want to return an item, you have 7 days to contact us about your intent to return. Please return items via insured mail, as we will not give refunds for items damaged during return shipping. Items (if boxed) must be returned in the original box and packing material. Please do not destroy boxes when opening. Items must be in sellable condition for a credit to be issued. There is a 20% restocking fee (less shipping and handling) on all items. Please note that we do not profit from return products. The shipping charges are the actual shipping cost charged by the shipping company and the restocking fee are charged by the manufacturer.

Freight Damage: Upon arrival of your merchandise (especially furniture & Sculptures) PLEASE always inspect the packaging for any signs of damages and report them on the bill of lading at the time of delivery. This will ease the claim process with the freight company in regards to the damaged shipment. We ask that you inspect your merchandise promptly upon receipt of goods and report any damages or discrepancies to Home Decor Arts within within 3 days of receipt of merchandise. Any damages reported after 3 days will not be processed.

If you have a damaged item, please contact your customer service representative by utilizing the contact us page to send us an email in regards to your situation. Your customer service rep will issue a (RMA# Return Material Authorization Number) and our damages/claims department will arrange for the damaged merchandise to be picked up and returned to our warehouse. It is important for you to keep the original packaging that the item was shipped in whenever possible use the original packaging to re-pack the damaged item for pick-up. Home Decor Arts will ship out a replacement for the damaged item as soon as it becomes available.